Customer Operations Associate — Mexico Based
Vitable HealthRole Overview
Vitable Health is hiring a entry-level Customer Operations Associate — Mexico Based. This is a full-time remote role, with the team based in Remote. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We asked ourselves — What if better care didn't cost more?
That's why we built Vitable: a YC-backed, Series A healthtech platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.
Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. Simply put, we're built for better.
We're expanding our global operations team and looking for a Customer Operations Associate based in the Philippines to support our US-based employer clients.
The Role
As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident, informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service.
What You'll Do
- Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees
- Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA
- Problem-solve with urgency when setup or configuration issues arise
- Document best practices and refine internal workflows related to ICHRA operations
- Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support
What We're Looking For
- 2+ years of experience in customer service, operations, or benefits administration
- Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus
- Proficiency with HubSpot, Zendesk, or similar tools
- Excellent written and verbal English communication skills
- Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously
- Based in the Philippines (required)
Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
How do I apply for the Customer Operations Associate — Mexico Based position at Vitable Health?
Use the Apply button above to submit your application directly to Vitable Health. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Operations Associate — Mexico Based role at Vitable Health remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Customer Operations Associate — Mexico Based at Vitable Health earn?
Vitable Health has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Operations Associate — Mexico Based role at Vitable Health posted?
This role was posted on April 21, 2026 (60 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Operations Associate — Mexico Based role at Vitable Health entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Vitable Health has listed.
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