Job Description
A company is looking for a Production Support Engineer specializing in Amazon Connect and CCaaS.
Key Responsibilities
Provide incident response, troubleshoot production issues, and perform root cause analysis
Monitor and maintain observability using tools like Splunk and CloudWatch
Manage Amazon Connect configurations and develop documentation for support teams
Required Qualifications
4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles
Minimum 3 years of hands-on experience with Amazon Connect (CCaaS)
Strong knowledge of AWS services including Lambda, S3, and DynamoDB
Proficiency with monitoring and logging tools such as Splunk and Zabbix
Solid understanding of SLIs, SLOs, and core reliability engineering practices
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