Role Overview
VirtualVocations is hiring a mid-level Production Support Engineer. This is a full-time role in Yonkers. Part of VirtualVocations's Devops hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
A company is looking for a Production Support Engineer specializing in Amazon Connect and CCaaS.
Key Responsibilities
Provide incident response, troubleshoot production issues, and perform root cause analysis
Monitor and maintain observability using tools like Splunk and CloudWatch
Manage Amazon Connect configurations and develop documentation for support teams
Required Qualifications
4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles
Minimum 3 years of hands-on experience with Amazon Connect (CCaaS)
Strong knowledge of AWS services including Lambda, S3, and DynamoDB
Proficiency with monitoring and logging tools such as Splunk and Zabbix
Solid understanding of SLIs, SLOs, and core reliability engineering practices
Frequently Asked Questions
How do I apply for the Production Support Engineer position at VirtualVocations?
Use the Apply button above to submit your application directly to VirtualVocations. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Production Support Engineer position at VirtualVocations located?
This position is based in Yonkers. VirtualVocations has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Production Support Engineer at VirtualVocations earn?
VirtualVocations has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Production Support Engineer role at VirtualVocations posted?
This role was posted on March 17, 2026 (83 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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