Junior Analyst Help Desk

A company is looking for a Junior Analyst to provide Tier 1 Help Desk support for Hardware Asset Management.

Key Responsibilities

Respond to inquiries and service requests regarding ServiceNow HAM, providing guidance and support

Log and manage incoming requests, ensuring accurate documentation and adherence to service level agreements

Assist users with hardware asset lifecycle questions and support data quality efforts

Required Qualifications

Must be a U.S. citizen or a green card holder

Must be able to obtain and maintain a Public Trust clearance

Associate's degree in a relevant field or equivalent experience

1-3 years of experience in a help desk, IT support, or customer service role

Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment