Customer Success Programs Specialist

Customer Success Programs Specialist is a remote, full-time position responsible for designing and operationalizing customer journey frameworks and creating resources for Customer Success Managers to enhance customer engagement and outcomes. Key Responsibilities Design and maintain customer journey maps and frameworks, defining lifecycle stages and engagement strategies Build adoption toolkits and resources for CSMs to drive customer onboarding, value realization, and renewals Produce multimedia resources and coordinate cross-functional relationships to align customer-facing materials with company objectives Required Qualifications Bachelor's degree in a related field or equivalent experience 5+ years of experience in Customer Success, Customer Success Operations, or a related function within a B2B SaaS environment Experience designing or operationalizing customer journey maps or lifecycle frameworks Experience producing lightweight multimedia assets and familiarity with CRMs or CSPs Proactive, self-directed working style with the ability to manage multiple projects and stakeholders