Service Desk Technician III

A company is looking for a Service Desk Technician III.

Key Responsibilities

Manage and resolve elevated client service tickets, ensuring timely resolution or proper escalation

Troubleshoot complex client issues and implement long-term solutions while maintaining accurate ticket records

Coach and mentor team members to enhance performance and support professional development

Required Qualifications and Education

3-5 years of overall IT experience, including 1-3 years in a Tier 2 support role

Experience supporting Microsoft environments and cloud technologies

Hands-on experience with networking technologies and endpoint management

Familiarity with storage and infrastructure concepts

Desired education includes a Bachelor's Degree in Computer Science or related discipline