Role Overview
Virtual Vocations Inc is hiring a mid-level Service Desk Manager. This is a contract role in Potomac. Part of Virtual Vocations Inc's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
A company is looking for a Contract Writing System Service Desk Manager. Key Responsibilities Lead a team of Tier 2 service desk agents to provide technical and functional support for the Army Contract Writing System (ACWS) Develop targeted communications and training to enhance user knowledge and resolve recurring issues Oversee Service Desk operations, ensuring alignment with ITIL best practices and service level agreements (SLAs) Required Qualifications Bachelor's degree with 10 years of experience, preferably in information technology, computer science, or engineering 5+ years of experience with enterprise contract writing system implementations preferred Knowledge of Appian platform application development and operations Security Plus certification required Advanced ITIL certifications required or to be obtained within 6 months of hire
Frequently Asked Questions
How do I apply for the Service Desk Manager position at Virtual Vocations Inc?
Use the Apply button above to submit your application directly to Virtual Vocations Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Manager position at Virtual Vocations Inc located?
This position is based in Potomac. Virtual Vocations Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Manager at Virtual Vocations Inc earn?
Virtual Vocations Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Manager role at Virtual Vocations Inc posted?
This role was posted on April 13, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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