Service Desk Incident Coordinator

A company is looking for a Service Desk Incident Coordinator. Key Responsibilities: Monitor and triage incoming incidents, categorizing and prioritizing based on business impact and urgency Assign and dispatch incidents to appropriate teams, ensuring operational efficiency and response times Oversee open cases to ensure resolution momentum and maintain communication during high-priority incidents Required Qualifications: Bachelor's degree in Information Technology, Business, or a related field preferred; equivalent experience considered 2+ years of experience in service desk coordination, incident management, or technical support administration Familiarity with ITSM and ticketing platforms, as well as monitoring tools General understanding of networking, SD-WAN, and managed service operations ITIL v4 Foundation or other relevant service management certifications preferred