Remote Service Desk Technician

A company is looking for a Service Desk Technician (Remote). Key Responsibilities Provide technical support for a wide range of computer-related issues Document customer problems and follow up to ensure resolution Utilize ServiceNow for creating requests and incidents while updating the knowledge base Required Qualifications 1+ years of experience in a Call Center environment Experience with a ticketing system Extensive knowledge of MS Office (2007 to present) Familiarity with technical infrastructure, including LANs, WANs, and servers Experience working remotely or independently