Helpdesk Support Specialist

A company is looking for a Helpdesk Support Specialist 2. Key Responsibilities Respond to and resolve technology issues reported by staff Create and maintain documentation of standard processes Provide training and mentorship to junior staff members Required Qualifications Two years of experience in desktop support services or equivalent education and experience Working knowledge of Microsoft Windows Operating Systems and Office Application Suite Basic understanding of computer hardware setup and repair Familiarity with operating system deployment and incident management technologies Ability to provide training and support to end staff