Director of Customer Success Operations

A company is looking for a Director of Customer Success Operations to oversee a remote-first Customer Success department with a focus on execution and accountability. Key Responsibilities Manage the daily execution of the Customer Success department Enforce operating rhythms and ensure task progress within a remote team Improve visibility across team activities and manage performance effectively Required Qualifications 5+ years of experience in Customer Success, Onboarding, Implementation, or Operations leadership Strong accountability and ability to manage remote teams effectively Experience in enforcing processes and operational standards Strong judgment regarding people management and execution quality Experience in fast-paced environments, particularly with high-ticket services or consulting