Customer Intelligence Analyst

A company is looking for a Customer Intelligence Strategy Analyst to lead the evolution of customer intelligence capabilities through AI-driven insights and integrated customer data. Key Responsibilities Lead the development of predictive retention and churn risk models using various analytics Execute the roadmap for AI-enabled customer intelligence, including machine learning and automated insights Own customer intelligence data governance within Salesforce and unify customer data across platforms Required Qualifications Bachelor's degree with 5+ years in customer analysis or related field Advanced Salesforce expertise in reporting and data governance Experience implementing AI and predictive analytics in sales or customer success Strong project and stakeholder management skills Proficiency with generative AI tools and understanding of AI governance