Customer Insights Analyst

A company is looking for an Analyst, Customer Insights. Key Responsibilities Interpret customer insights to identify risks and opportunities, recommending strategic actions based on feedback Manage customer feedback workflows and ensure compliance with regulatory standards Conduct advanced analysis to identify trends and translate findings into actionable insights for decision-making Required Qualifications Bachelor's degree in business, healthcare, analytics, marketing, psychology, or a related field, or equivalent work experience 3+ years of experience analyzing customer feedback across multiple channels 3+ years of experience using quantitative and qualitative analysis techniques 3+ years of experience with customer experience measurement frameworks and metrics 3 years of experience synthesizing data and communicating findings to stakeholders