Bilingual Customer Support Specialist

A company is looking for a Customer Support Specialist (After Hours) who is bilingual. Key Responsibilities Provide excellent customer service through various channels, including phone, chat, and email Perform administrative tasks such as password resets and service requests within core systems Establish and maintain professional relationships with internal and external customers Required Qualifications High school diploma required; college degree preferred At least one year of experience in a customer service role, ideally in a contact center Bilingual in English and Spanish, with proficiency in speaking, reading, and writing Ability to adapt to change and handle difficult customer interactions professionally Strong organizational skills and ability to multi-task in a fast-paced environment