Customer Success Manager cum Key Accounts Manager
Violet Infosystems Private LimitedRole Overview
Violet Infosystems Private Limited is hiring a mid-level Customer Success Manager cum Key Accounts Manager. This is a full-time role in Maharashtra. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Open Position: Customer Success Manager cum Key Account Manager
Location: Malad (West), Mumbai
Experience: 2 Years to 8 Years
Qualification: Bachelor’s degree in Marketing and Business Administration.
Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position.
You can also contact on: +91-XXXXXXXXXX / 8928772622 / 7021155918
We are working 6 days, i.e., from Monday to Saturday.
Job Description
- Build and maintain strong relationships with key clients, understanding their needs and goals.
- Act as the liaison between clients and our product and development teams to ensure client requirements are met.
- Develop account plans and strategies to drive revenue growth, up-sell & cross-sell opportunities.
- Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs.
- Monitor client satisfaction and address any issues or concerns promptly.
- Provide regular reports and updates to internal teams and clients.
- Keep a track of customers’ renewal billings and milestone-based payments.
- Share consolidated platform usage reports internally & discuss ways to improve ROI for the customers & the company.
- Follow up on the payments in coordination with the Projects & Finance Team.
- Ensure all foreseen challenges in upcoming billings & renewals are resolved in time, & Renewal agreements are signed in-time.
Requirements
- Bachelor’s degree in business, Marketing, or Computer Science.
- Proven experience in key account management or strategic account management within the SaaS industry.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a collaborative team.
- Knowledge of HR function-specific solutions and SaaS platforms.
Job Types: Full-time, Permanent
Pay: ₹420,000.00 - ₹1,000,000.00 per year
Benefits
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Success Manager cum Key Accounts Manager position at Violet Infosystems Private Limited?
Use the Apply button above to submit your application directly to Violet Infosystems Private Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager cum Key Accounts Manager position at Violet Infosystems Private Limited located?
This position is based in Maharashtra. Violet Infosystems Private Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager cum Key Accounts Manager at Violet Infosystems Private Limited earn?
Violet Infosystems Private Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager cum Key Accounts Manager role at Violet Infosystems Private Limited posted?
This role was posted on May 14, 2026 (34 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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