Customer Research Analyst (Primary Research)

You are looking for a Customer Research Advisor to join the growing Customer Success (CS) team. In this role, you will collaborate closely with Lead Research Advisors and clients to design, execute, and manage end-to-end research projects for global clients across diverse fields such as technology, retail, healthcare, and AI. Your main responsibility will be to help clients derive meaningful insights and make data-driven decisions.

• *Key Responsibilities:**
• Act as a platform expert to educate clients on features and functionalities
• Provide strategic recommendations on research design and methodology
• Manage end-to-end research projects including planning, survey design, recruitment, fielding, analysis, and reporting
• Design surveys and write effective questionnaires aligned with research objectives
• Conduct and support both qualitative and quantitative research
• Collaborate with cross-functional teams (product, engineering, sales) to improve user experience
• Create training materials and documentation for clients
• Ensure smooth execution of projects while maintaining timelines and quality standards
• Handle multiple projects simultaneously with strong attention to detail
• Apply survey logic, basic programming, and data structuring techniques effectively
• Identify, recruit, and manage appropriate participant panels and target audiences
• Present findings through clear, concise reports and presentations
• *Required Skills & Qualifications:**
• Bachelors degree in Market Research, Psychology, Sociology, Anthropology, or related field (Masters preferred but not mandatory)
• 3+ years of experience in market research, customer research, or a related domain
• Strong experience in qualitative and quantitative research methodologies
• Hands-on experience in survey designing and questionnaire writing
• Experience managing multiple research projects end-to-end simultaneously
• Close attention to detail, including accuracy in documentation and reporting
• Experience working with research panels and audience targeting
• Familiarity with research platforms like SurveyMonkey, Qualtrics, Decipher, or similar tools
• Solid client-facing experience and stakeholder management skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• *Nice to Have:**
• Experience in UX or user research
• Exposure to global markets and cross-cultural research
• Analytical mindset with the ability to derive actionable insights

This role is strictly for candidates with hands-on experience in primary market research (qualitative & quantitative). Profiles from Business Analysis, Data Analysis, or non-research backgrounds will not be considered. Kindly apply only if your current/previous role primarily involves research project execution. You are looking for a Customer Research Advisor to join the growing Customer Success (CS) team. In this role, you will collaborate closely with Lead Research Advisors and clients to design, execute, and manage end-to-end research projects for global clients across diverse fields such as technology, retail, healthcare, and AI. Your main responsibility will be to help clients derive meaningful insights and make data-driven decisions.

• *Key Responsibilities:**
• Act as a platform expert to educate clients on features and functionalities
• Provide strategic recommendations on research design and methodology
• Manage end-to-end research projects including planning, survey design, recruitment, fielding, analysis, and reporting
• Design surveys and write effective questionnaires aligned with research objectives
• Conduct and support both qualitative and quantitative research
• Collaborate with cross-functional teams (product, engineering, sales) to improve user experience
• Create training materials and documentation for clients
• Ensure smooth execution of projects while maintaining timelines and quality standards
• Handle multiple projects simultaneously with strong attention to detail
• Apply survey logic, basic programming, and data structuring techniques effectively
• Identify, recruit, and manage appropriate participant panels and target audiences
• Present findings through clear, concise reports and presentations
• *Required Skills & Qualifications:**
• Bachelors degree in Market Research, Psychology, Sociology, Anthropology, or related field (Masters preferred but not mandatory)
• 3+ years of experience in market research, customer research, or a related domain
• Strong experience in qualitative and quantitative research methodologies
• Hands-on experience in survey designing and questionnaire writing
• Experience managing multiple research projects end-to-end simultaneously
• Close attention to detail, including accuracy in documentation and reporting
• Experience working with research panels and audience targeting
• Familiarity with research platforms like SurveyMonkey, Qualtrics, Decipher, or similar tools
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