Senior Information Technology Manager

We are searching for an IT Leader to manage a dept of 5. This IT Leader will work under the current CTO until he retires at the conclusion of 2026. This role requires an in office presence 5 days per week within their Baltimore County HQ. Please review the Requirements and Qualifications if you feel you are a fit!

Requirements

• The Senior I.T. Manager serves as the operational backbone of enterprise technology delivery, ensuring stable infrastructure, responsive end-user support, and disciplined execution of IT initiatives across a multi-location organization
• This hands-on role balances daily technical support, systems administration, and project-based execution while reinforcing cybersecurity standards, process efficiency, and scalable technology operations aligned with business objectives
• Lead helpdesk operations including ticket triage, escalation management, SLA tracking, and Tier I/II support
• Own and optimize ITSM processes, including incident, problem, and change management workflows
• Develop and maintain IT documentation, SOPs, and knowledge base resources
• Execute system rollouts, hardware deployments, automation initiatives, and project-based technical improvements
• Enterprise Systems & Support Operations
• Maintain Active Directory, endpoint management, network systems, and distributed hardware environments
• Support program management and enterprise platforms (MRI, Data X, App Integrations, Telecom)
• Coordinate hardware procurement, lifecycle management, vendor support, and support in cost-control initiatives
• Security & Compliance
• Monitor security alerts and escalate issues appropriately

Qualifications

• 5+ years IT systems administration or technical support experience preferred
• Strong skills in Technical Support, Troubleshooting, and Documentation
• Proactive approach to project-based work, ability to set and meet deadlines
• Experience in real estate, MRI systems, or other real estate software solutions is an advantage
• Bachelor's degree in computer science, Information Technology, or a related field is preferred
• 2+ years of experience supporting real estate owner/operator/investor management strategy, technology, and operations transformation programs at an institutional real estate investor (REIT or Fund) and/or large family portfolio is optimal
• **This role is in the office 5 days per week (Baltimore County)