Role Overview
Vena Solutions is hiring a entry-level Service Desk Analyst. This is a full-time role in CA. Part of Vena Solutions's Security hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Service Desk Analyst
Department: Enterprise Information Technology
Employment Type: Full Time
Location: Canada - Flex (0006)
Reporting To: Sathees Balashanmugam
Compensation: $59,500 - $80,500 / year
Description
As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets.
How You'll Make an Impact
- Create and manage end-user, shared and external service accounts and manage access control, based on company policies
- Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and video equipment and resolve trouble ticket items
- Collaborate with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Work with third-party vendors to repair and maintain company-owned technology assets
- Maintain an inventory of installed software and hardware and manage licensing
- Administer the operation of all LAN/WAN-related network services and troubleshoot performance, connectivity, and related network problems
- Administer LAN/WAN security, antivirus and spam control measures
- Stay up to date on emerging technologies and suggest new ideas and methods to improve processes and tech within the company
- Analyze systems hardware and software problems and develop technical solutions, including implementation of upgrades
- Recommend hardware and software standardization as well as explaining technology solutions to senior management
We'd Love to See
- 2 + years of experience supporting IT systems in a fast-paced environment
- Exceptional knowledge of IT operating systems (Windows and Linux), in conjunction with experience installing hardware and software
- Solid infrastructure knowledge: networking fundamentals, TCP/IP, etc
- Customer-oriented communicator with excellent time management and organizational skills
- You have experience working with Cloud Web services such as Office 365, G-Suite, Amazon Web Services (AWS).
- You have experience working with Active Directory, Okta, restricted user accounts and software deployment technologies
- You are able to multitask and leverage your problem-solving abilities in a fast-paced environment
- You are familiar and comfortable working in a 24/7 production environment
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
Frequently Asked Questions
How do I apply for the Service Desk Analyst position at Vena Solutions?
Use the Apply button above to submit your application directly to Vena Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Analyst position at Vena Solutions located?
This position is based in CA. Vena Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Analyst at Vena Solutions earn?
Vena Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Analyst role at Vena Solutions posted?
This role was posted on May 30, 2026 (9 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Analyst role at Vena Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Vena Solutions has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start
