Key Responsibilities

Build and maintain strong relationships with enterprise and key business customers.
Understand client requirements and align suitable technology/service solutions.
Identify upselling and cross-selling opportunities to maximize revenue growth.
Conduct regular customer visits and maintain accurate updates in CRM/CVR systems.
Develop and execute strategic account plans for long-term customer engagement.
Coordinate with internal teams including sales, marketing, operations, and product teams for seamless service delivery.
Ensure customer satisfaction by resolving issues and acting as the primary point of contact.
Stay updated with market trends, competitor activities, and industry developments.
Ensure 100% compliance in CAF/customer documentation and payment collections.

Preferred Candidate Profile

Graduate degree required; MBA preferred.
Minimum 3+ years of experience in Key Account Management, Enterprise Sales, or B2B Sales.
Experience in Telecom, ISP, Technology, or related service industries preferred.
Proven track record of achieving or exceeding sales targets.
Strong communication, presentation, negotiation, and relationship management skills.
Experience working with CRM tools and sales data analysis.
Ability to work in a fast-paced and target-driven environment.

Skills Required

Key Account Manager – Enterprise Business (Kerala)

Job Description