Build a Career With Valley Glass

Valley Glass has proudly served West Kelowna and the surrounding area since 1986. We're a locally owned, family operated business built on exceptional customer service, quality workmanship, and doing things right the first time.

We're looking for an outstanding Customer Service Specialist to join our team.

This isn't just another office job. It's an opportunity to build a long term career with a stable, family owned company where every employee plays an important role.

If you enjoy helping people, staying organized, solving problems, and working in a fast paced environment, we'd love to meet you.

What You'll Do

As one of the first people our customers interact with, you'll help support both our residential and automotive glass departments.

Your responsibilities will include:

• Greeting walk in customers.
• Answering phones and responding to emails.
• Providing exceptional customer service.
• Assisting with customer follow up.
• Coordinating with suppliers.
• Receivables.
• Daily mail and filing.
• General office administration.
• Supporting the day to day operation of the office.
• Assisting our residential and automotive teams wherever needed.

As your knowledge and experience grow, you'll have opportunities to take on additional responsibilities, including residential estimating, auto glass claims, scheduling, and project coordination.

Who We're Looking For

Customer service experience is required.

Experience in residential glass, automotive glass, construction, estimating, building supplies, automotive dealerships, insurance, or a related industry is an asset, but not required.

We're looking for someone who:

• Takes initiative.
• Has exceptional customer service skills.
• Communicates professionally with customers and coworkers.
• Learns quickly and retains new information.
• Is organized, detail oriented, and takes accurate notes.
• Can confidently multitask in a fast paced environment.
• Accepts feedback professionally and is always willing to learn.
• Takes ownership of their work.
• Wants a long term career, not just another job.

What We Offer

• Competitive wages based on experience.
• Extended health and dental benefits.
• Paid vacation.
• Paid overtime.
• No weekends.
• Statutory holidays off.
• Ongoing training and opportunities for advancement.
• Stable, year round employment.
• A supportive team where every employee matters.

Requirements

• Minimum two years of customer service experience.
• Strong computer skills, including Microsoft Office and Outlook.
• Excellent communication and organizational skills.
• Ability to multitask in a fast paced environment.
• Valid driver's licence and reliable transportation.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $22.00-$35.00 per hour

Benefits

• Dental care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Why would you like to work at Valley Glass?
• What experience do you have that is relevant to this position?
• Why would you be a great fit for our team?

Work Location: In person