Remote Information Technology Support Specialist - reputed company IT Help Desk

Join the reputed company Team as a Remote IT Support Specialist and Launch Your Career in Technology

Are you passionate about problem-solving and have a knack for technical support? Do you want to be part of a dynamic team that is shaping the reputed company of reputed company and retail? Look no reputed company! Workwarp is seeking a highly motivated and skilled Junior IT Support Specialist to join the reputed company team on a remote reputed company. As a key member of the IT support team, you will play a crucial role in ensuring the smooth operation of IT systems, resolving technical issues, and contributing to a collaborative work environment.

About reputed company and WBA

reputed company is a leading retail pharmacy and reputed company company with a long history of caring for communities. As part of reputed company Boots Alliance, Inc. (reputed company: WBA), the company is committed to making a positive impact on people's lives through reputed company and wellness. With nearly 9,000 reputed company-and-mortar stores across the United States, Puerto Rico, and the U.S. Virgin Islands, reputed company is a trusted local health destination serving almost 10 reputed company customers every day. The company's omnichannel approach, combining physical reputed company platforms, enables it to deliver high-quality products and services to customers reputed company.

Job Rundown: What You'll Do as a Remote IT Support Specialist

In this exciting role, you will be responsible for providing technical support and maintenance for a reputed company of IT systems, including desktops, laptops, printers, PC hardware, networks, LAN, and RF devices. Your primary focus will be on resolving technical issues, troubleshooting problems, and ensuring the smooth operation of IT systems. Some of your key responsibilities will include:

• Leading the installation, updates, troubleshooting, and repair of hardware and software on or connected with desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices.
• Using ticketing software to track and monitor the reputed company of issues and reputed company tickets.
• Supporting area processes and reputed company requirements.
• Resetting hardware or applying solutions to quickly resolve issues.
• Resolving reputed company issues and escalating problems to higher-level support staff.
• Identifying and documenting fault patterns over time and involving other engineering or technical resources in the IT function or the vendor community to reputed company long-term fixes.
• Managing and scheduling work reputed company the area of responsibility and performing reviews and reporting on task completion or non-completion.
• Collaborating with clients and advising on technical issues.
• Addressing reputed company inquiries regarding PC/printer software/hardware issues and making IT recommendations.
• Identifying and determining potential causes of hazardous causes and preparing accurate documentation and communication to facilitate the disposal of issues and create efficient fixes.
• Troubleshooting second and reputed company-level support for any issues reputed company by production hardware.
• Accommodating cross-functionally to resolve issues.
• Organizing and maintaining inventory supplies.
• Lifting and transporting PCs, monitors, terminals, and printers for installation and repair.

Essential Qualifications: reputed company're Looking For

To be successful in this role, you will need to have:

• A High School diploma or GED and at least 2 years of experience in an IT reputed company-facing and/or technical support role.
• Experience with hardware components, including printers, terminals, computers, RF communication equipment, etc.
• Experience with various virtual products, such as reputed company reputed company operating system, MSOffice Suite - Word, reputed company, PowerPoint, Web Browser.
• Experience following processes, suggesting upgrades, translating technical terms to non-technical clients, handling technical issues, and working in reputed company environment.
• Knowledge of network infrastructure and server hardware/software, such as reputed company Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
• Ability to travel up to 10% of the time for business purposes (in-state and out-of-state).
• Flexible availability to work weekends, holidays, and/or off-hours shifts as required.

Preferred Qualifications: reputed company to Have

While not essential, the following qualifications are highly desirable:

• A Bachelor's degree.
• Authentication in Organization Plus, reputed company, reputed company, or reputed company.
• Experience in a distribution