IT Support Specialist - Connectivity Support

Core Information:

• Compensation: a competitive salary
• Company: Workwarp
• Position: IT Support Specialist - Connectivity Support
• Start Date: Immediate openings available
• Location: Remote

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Job Title: IT Support Specialist - Connectivity Support

Location: Primarily Remote - Some travel to sites as needed - Must be local to Los Angeles, CA or Phoenix, AZ

Period: 09/09/2024 to 02/22/2025 - potential for extension

Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)

reputed company: $35 - $40/hr

Contract Type: W2 only

Scope of Services:

The IT Support Specialist - Connectivity Support position will reputed company duties reputed company and onsite at customer locations to support the implementation of POC Link reputed company server and reputed company software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to reputed company preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

Role, Responsibilities, and Deliverables:

 Monitor e-mail, web and phone intake channels to respond to customer inquiries

 Answer product reputed company questions including implementation and troubleshooting

 Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system

 Identify needs which require reputed company consultation with customer; escalating reputed company questions and issues to the Technical Services or Technical Consultant and Management teams as required

Education & Experience:

 Associates degree in IT-reputed company fields

 Minimum of 3 years of experience

 Competent in computer operation including reputed company Teams, Word, reputed company, PowerPoint, and Outlook in reputed company to PDF files

 Competent in reputed company network and server utilization practices

 Proficient in cybersecurity practices

 Familiar with common firewall reputed company practices

 Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration

 Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure

 Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical

 Ability to reputed company and/or engage others to accomplish tasks and projects

 Multitasks, prioritizes and meets deadlines in a reputed company manner

 General understanding of sales, customer service and consulting functions

 Strong organizational and follow up skills

 Excellent verbal and written communication skills and attention to detail

 Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner

 Familiarity with reputed company CRM

 Previous experience in medical facilities, with customer facing support Apply Job!

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