Chat Support Representative

Customer Service Specialist – Chat Support Location: Sector 63, Noida #Hiringalert #hiringnow #hiring Employment Type: Full-Time Job Summary We are looking for dynamic, customer-focused, and tech-savvy professionals to join our Chat Support team. The role involves handling customer service, technical support, and e-commerce-related queries through chat channels while delivering an exceptional customer experience. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, a keen interest in mobile technology and consumer electronics, and the ability to manage multiple customer interactions simultaneously. Key Responsibilities· Handle customer queries and concerns through chat in a professional, accurate, and timely manner. · Provide support for customer service, technical troubleshooting, and e-commerce-related issues. · Deliver effective resolutions while maintaining a high level of customer satisfaction. · Manage up to three customer conversations simultaneously while maintaining quality and productivity standards. · Understand customer requirements and provide appropriate solutions based on established processes and guidelines. · Escalate unresolved or complex issues to the relevant teams as required. · Maintain accurate records of customer interactions and actions taken. · Adhere to defined quality, productivity, attendance, and compliance standards. · Stay updated on product features, technical specifications, policies, and process updates. · Consistently achieve individual and team performance targets. Eligibility Criteria· Graduate in any discipline. · Freshers are welcome to apply. · Candidates with prior experience must have worked in a Chat Support process. · Excellent written and verbal communication skills in English. · Minimum typing speed of 35 WPM and 90% accuracy should be there. · Strong customer service orientation and problem-solving skills. · Tech-savvy with a good understanding of smartphones, consumer electronics, and digital products. · Comfortable working with multiple applications, systems, and web-based tools simultaneously. · Ability to multitask and perform effectively in a fast-paced environment. Preferred Skills· Keen interest in mobile technology, gadgets, and consumer electronics. · Strong troubleshooting and analytical abilities. · Ability to handle multiple customer interactions without compromising quality. · Excellent attention to detail and written communication skills. · Quick learner with the ability to adapt to changing business requirements. · Customer-centric mindset with a focus on delivering exceptional service. Work Schedule· 6-day working week. · Shift Timings: 9:00 AM – 6:00 PM and 12:00 PM – 9:00 PM. · Rotational shifts for Male Staff as per business requirements. Why Join Us?· Opportunity to work in a fast-growing customer support environment. · Exposure to customer service, technical support, and e-commerce operations. · Structured training and continuous learning opportunities. · Career progression based on performance and business requirements. · Collaborative and performance-driven work culture. AGE LIMIT : UPTO 35 Drop cv :8077681410 ( WHATSAPP CV ) atufa.aleem@v5global.com