Senior Site Reliability Engineer

Role description

Senior Site Reliability Engineer

Associate III - Cloud Infrastructure Services

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a highly motivated Senior Site Reliability Engineer with 5-6 years in the IT industry spanning SRE, production support, and release management.

The opportunity:

• Hybrid: In office/remote
• Reliability & Operations
• Own uptime and performance for customer facing services using SLO/SLI frameworks and error budgets; drive blameless postmortems and corrective actions.
• Lead incident management, triage, and root cause analysis; coordinate cross functional response and stakeholder communications.
• Establish and tune ing, dashboards, and log analytics using CloudWatch, AppDynamics, and Dynatrace for continuous monitoring of AWS and on prem systems.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Experience with deployment automation tools
• Experience in scripting/automation
• Experience working with runbooks and operational procedures
• Ability to manage and implement system upgrades, patches, and migrations to keep systems current and secure
• Knowledge of change management processes and functions, including compliance requirements for deployments.
• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams and external partners
• 5 - 6 years hands on in production operations/SRE and release engineering.
• Strong experience managing hybrid environments (AWS + on prem).
• Proven expertise in CI/CD (Jenkins),
• Proficiency in Python and Shell scripting; Linux administration and JVM tuning.
• Deep experience with observability (CloudWatch, AppDynamics, Dynatrace).
• Solid database fundamentals and query troubleshooting across SQL/NoSQL.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Virginia - Hybrid

Compensation Range: $56,000-$84,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and