Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
US Service AnimalsRole Overview
US Service Animals is hiring a mid-level Remote Retention Specialist (Call Center – Customer Retention & Save Calls). This is a full-time remote role, with the team based in Remote. Part of US Service Animals's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
Full-Time | Remote
Pay: $15–$16/hour
Schedule: 40h weekly within 7 AM – 11 PM CST
Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN
Start Date: 5/25/26
About the Role
SAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You'll Do
- Provide support via phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
Minimum Requirements
- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
- Reliable internet and distraction-free workspace
Why Join Us
- Work from home full-time
- Make a real impact helping dogs and owners
- Collaborative and supportive team environment
Benefits
- Health, Dental, Vision, Disability, and Life Insurance
- Paid Time Off
- 401(k) Match
- Employee Assistance Program
Hiring Process
Applicants must complete an assessment through Test Gorilla prior to interviews.
Frequently Asked Questions
How do I apply for the Remote Retention Specialist (Call Center – Customer Retention & Save Calls) position at US Service Animals?
Use the Apply button above to submit your application directly to US Service Animals. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Remote Retention Specialist (Call Center – Customer Retention & Save Calls) role at US Service Animals remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Remote Retention Specialist (Call Center – Customer Retention & Save Calls) at US Service Animals earn?
US Service Animals has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Remote Retention Specialist (Call Center – Customer Retention & Save Calls) role at US Service Animals posted?
This role was posted on April 30, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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