Role Overview
UpTye is hiring a mid-level Customer Success Manager - AI Workflows & Automation (SMB Focus). This is a full-time role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview
We are looking for a Customer Success Manager to own the end-to-end customer journey for SMB clients - from onboarding to activation, adoption, and long-term value realization.
This is a hands-on, high-impact role for someone who can guide customers in leveraging AI tools and automation workflows to achieve tangible business outcomes quickly.
Key Responsibilities
- Own onboarding for SMB customers, including product walkthroughs and use-case mapping
- Guide customers in building their first AI-driven workflows or automations
- Drive early adoption (first 30 days) by tracking activation milestones and resolving blockers
- Monitor customer health using usage data, engagement metrics, and feedback
- Create simple enablement resources (guides, templates, training materials)
- Identify upsell/expansion opportunities during onboarding and adoption
- Collaborate with Product and Engineering teams to share insights and improve the platform
Must-Have Requirements
- 3+ years in Customer Success, Onboarding, or Technical Account Management (SaaS)
- Experience with AI tools and automation platforms (e.g., ChatGPT, Claude, Gemini, Zapier, Make, or similar)
- Proven ability to help customers implement workflows or automations
- Strong communication skills - able to simplify technical concepts for business users
- Experience working with international clients (UK/EU exposure is a plus)
- Data-driven approach to tracking adoption and customer success metrics
Nice-to-Have
- Experience in AI-first or automation-focused SaaS environments
- Familiarity with customer success tools (e.g., Gainsight, Power BI)
- Experience building onboarding playbooks or training content
- Basic understanding of APIs, integrations, or workflow logic
Frequently Asked Questions
How do I apply for the Customer Success Manager - AI Workflows & Automation (SMB Focus) position at UpTye?
Use the Apply button above to submit your application directly to UpTye. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager - AI Workflows & Automation (SMB Focus) position at UpTye located?
This position is based in Gurugram. UpTye has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager - AI Workflows & Automation (SMB Focus) at UpTye earn?
UpTye has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager - AI Workflows & Automation (SMB Focus) role at UpTye posted?
This role was posted on April 14, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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