Dispatch Supervisor

Company Overview:

UPS is a Fortune Global 500 organization and a global leader in logistics, transportation, and supply chain solutions. The Small Package Operations team ensures efficient dispatching, routing, and delivery coordination across a high-volume network. As a Small Package Dispatch Assistant, you contribute directly to service reliability, safety compliance, and operational efficiency across package movement and transportation planning.

Role and Responsibilities of Dispatch Supervisor:

You will assist in planning and monitoring daily dispatch operations to ensure timely delivery performance, safety compliance, and cost efficiency. You will coordinate with drivers, yard operations, and internal teams to ensure smooth execution of dispatch plans and transportation activities.

• Assist in planning and reviewing small package dispatch operations
• Monitor load and tractor assignments to ensure efficient transportation flow
• Track load movement and equipment condition across dispatch operations
• Review dispatch reports and schedules to improve service performance
• Ensure compliance with driver hours, safety standards, and regulatory requirements
• Conduct hazardous materials audits and safety report reviews
• Coordinate yard operations, including trailer positioning and load management
• Support workforce planning, training needs, and employee development activities
• Evaluate performance issues and support corrective actions when required

Required Skills and Experience of Dispatch Supervisor:

• Experience in logistics, dispatch, transportation, or warehouse operations preferred
• Ability to work flexible shifts, including weekends
• Strong analytical and organizational skills
• Ability to work in a fast-paced operational environment
• Strong communication and coordination skills
• Authorization to work in the United States

Preferred Qualifications

• Experience supervising employees in logistics or transportation operations
• Familiarity with dispatch planning systems and transportation workflows
• Knowledge of safety compliance and regulatory transportation standards

Compensation and Benefits of Dispatch Supervisor:

• Base pay: $26.25/hr – $42.65/hr
• Annual short-term and/or long-term incentive compensation (based on eligibility and performance)
• Medical, dental, and vision coverage
• 401(k) retirement program with company support
• Health Savings Account and Flexible Spending Accounts
• Paid vacation, holidays, sick leave, and personal time
• Employee Assistance Program and disability coverage
• Employee stock purchase program with discounted rates

About UPS:

UPS is committed to building a safe, efficient, and inclusive logistics network that connects businesses and communities worldwide. The company promotes a culture of accountability, continuous improvement, and teamwork. Employees are supported with structured development programs, competitive benefits, and opportunities for long-term career growth in global operations and supply chain management.

FAQ:

Q: What does a dispatch supervisor do?

A: A Dispatch Supervisor plans schedules, assigns tasks, and oversees dispatch staff to ensure efficient handling of calls and operations.

Q: Is dispatcher job difficult?

A: Yes, it can be challenging due to its fast-paced nature and responsibility in handling critical situations.

Q: Is dispatching a high stress job?

A: Yes, it is often high stress as dispatchers manage emergencies and make quick decisions under pressure.

Q: What are the 5 skills in dispatch?

A: Key skills include communication, attention to detail, time management, knowledge of regulations, and stress management.

Q: Is it easy to get hired as a dispatcher?

A: Yes, entry-level roles are accessible with a high school diploma and the ability to handle stressful situations professionally.