Security Operations Training and Education Supervisor

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: New
Site: Toronto Western/Toronto General Hospital
Department: People & Culture - Safety Services
Reports to: Manager
Salary Range: $69, 755- $87,189 per annum
Hours: 37.5 hours per week
Shifts: Days
Status: Permanent Full-Time
Closing Date: July 31, 2026

Job Summary

UHN has embarked on an exciting initiative towards building a new Workplace Violence Training and Education Program, which will help mitigate Workplace Violence across our hospital network. The role of Security Operations Training and Education Supervisor is a newly created position at UHN and represents an exciting new opportunity.  The successful candidate will collaborate with members of UHN’s Safety Services Team and UHN Leadership on a comprehensive workplace violence prevention training and education program.

Duties

• Deliver, facilitate, refine, develop, and research workplace violence prevention training and education (i.e. TIDES) in various formats including classroom and virtual delivery, physical technique demonstrations, simulations, clinical departmental unit settings, and eLearning.
• Collaborate with clinical and non-clinical stakeholders and Leadership across UHN
• Consult to identify and address program improvements related to workplace violence prevention and security operations.
• Support and participate in security related workplace incidents, including debriefs, to identify and support workplace violence program, training and education improvement opportunities.
• Work along side Security Operations management to review metrics and ensure operational standards are maintained.
• Analyze and assess workplace violence training and education metrics, quality indicators and present to UHN Leadership and external stakeholders.

• At minimum, a university or college graduate in a relevant or equivalent field of security, law enforcement or criminal justice.
• At minimum, 2 years of security supervisory experience or similar roles.
• A minimum 2 years of adult education or equivalent experience.
• A valid Ontario Security License recognized under the PSISA
• Preferred completion of a recognized security industry certification such as the CHSS, CHPA or CPP.
• Completion or various certifications in relation to the education/training of adult learners & documents experience in coaching & mentorship
• Experience in the education or previous certification through various healthcare centric de-escalation programs.
• Demonstrated experience consulting and building trusted relationships with stakeholders, identifying needs, and designing, developing and delivering solutions in a wide range of business environments.
• Demonstrated assessment and consultation skills related to environmental factors, organizational policies and protocols and procedures to promote safety of staff and clients/patients.
• Preferred working experience supporting a unionized work force.
• Prior experience in data management utilizing Power Bi or other similar platforms.
• Intermediate to expert in Excel, PowerPoint, Word and Outlook.
• Excellent English verbal and written communication skills required.
• Strong client service orientation, time management and organization skills, and communication skills.
• Ability to produce high quality and accurate work required.
• Ability to work well under pressure required.
• Ability to use good judgment in assessing difficult situations required.
• Ability to work independently and as a team player required.
• Ability to perform duties in a self-directed manner required.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.