R&D Engineer

Union: Non-Union

New or Replacement: New

Number of vacancies: 1

Reports to: Vice-President, Technology

Location: Downtown Toronto, ON (On-site)

Salary Range: $80,000 - $100,000 annually, plus eligibility for annual performance bonus.  

Status: Permanent Full-time

Closing Date: Open until filled

HALO is seeking a motivated R&D Engineer to assist in optimizing our telemonitoring devices and software. This role offers hands-on experience in hardware diagnostics, system integration, software development and collaboration with cross-functional teams to ensure seamless deployment of our devices and software.

Key Responsibilities:

Software Development & Upgrades

• Design and implement firmware and software updates for telemonitoring devices, ensuring seamless integration with healthcare systems.
• Develop and maintain the telemonitoring observation software, enabling real-time video, audio, and sensor data visualization for healthcare providers.
• Optimize video and audio streaming protocols to improve performance and reduce latency.
• Enhance user interface (UI) and data dashboards to improve patient monitoring and usability for clinicians.
• Improve data synchronization between telemonitoring devices and cloud-based health record systems.
• Ensure compliance with medical data privacy and security regulations (HIPAA, GDPR).
• Develop diagnostic and self-recovery mechanisms to detect and resolve software anomalies automatically.

Customer Support & Device Deployment

• Act as the primary point of contact for customers, liaising with healthcare staff and technicians to ensure smooth deployment and support.
• Assist in the installation and deployment of telemonitoring devices in healthcare facilities.
• Provide technical support to healthcare staff and technicians for troubleshooting and device optimization.
• Document common issues and solutions to enhance support efficiency and improve device reliability.

Data-Driven Insights & Continuous Improvement

• Analyze device performance and usage data to identify areas for improvement and suggest optimizations.
• Gather feedback from healthcare professionals to inform hardware improvements and future iterations.
• Create reports on device functionality, uptime, and user experience to support product refinement.

Collaboration & Coordination

• Work closely with engineering, IT, and clinical teams to ensure telemonitoring solutions meet the needs of healthcare professionals.
• Communicate customer feedback and technical challenges to internal product and hardware teams.
• Assist in developing case studies highlighting successful implementations and improvements.

Customer Satisfaction & Retention

• Conduct routine check-ins with healthcare teams to assess device performance and address any concerns.
• Proactively identify opportunities to improve hardware reliability and ease of use.
• Ensure high levels of customer satisfaction by providing excellent technical support and troubleshooting assistance

Hardware Assembly & Troubleshooting

• Assemble, test, and troubleshoot telemonitoring hardware including sensors, microcontrollers, and wireless communication modules.
• Diagnose and resolve hardware and connectivity issues to ensure device reliability and optimal performance in clinical settings.
• Work closely with engineers to analyze device failures, suggest improvements, and implement corrective actions.
• Support firmware updates, sensor calibration, and hardware validation testing.

Hardware Design

• Design and develop telemonitoring hardware, including sensor integration, PCB layout, and power management solutions.
• Collaborate with engineers to define hardware architecture and ensure seamless integration with software and communication systems.
• Evaluate and select electronic components to optimize device performance, power efficiency, and reliability.
• Conduct prototyping, testing, and validation to refine hardware designs before deployment.
• Work on firmware-hardware interactions, supporting calibration, debugging, and real-world performance testing.
• Maintain inventory of components and ensure proper quality control procedures
• Document test procedures, troubleshooting steps, and findings for future reference.
• Work closely with engineers to analyze device performance and suggest improvements.

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Mechatronics, or a related field. Master’s degree in a related field would be an asset.
• 2-3 years of professional experience.
• Familiarity with wireless communication protocols such as Bluetooth, WI-FI, is an asset.
• Ability to read schematics, wiring diagrams, and technical documentation.
• Strong analytical skills and a hands-on approach to problem solving.
• Excellent communication skills and ability to work in a team environment. 
• Ability to assemble, test, and troubleshoot telemonitoring hardware, including sensors, microcontrollers, and wireless communication modules.
• Ability to diagnose and resolve hardware and connectivity issues to ensure device reliability.
• Ability to assist in firmware updates, sensor calibration, and hardware validation testing.
• Understanding of hardware design principles, including microcontrollers, FPGAs, DSPs, and PCB schematics.
• Ability to support field technicians and engineers in deploying devices in real-world environments.

What We Offer:

• Real-world experience in the fast-growing field of telehealth and remote patient monitoring.
• Hands-on exposure to hardware debugging, system integration, and product development.
• Opportunity to work with experienced engineers and gain industry insights.
• A collaborative and supportive work environment where innovation is encouraged.

Join us in shaping the future of healthcare technology!