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PostmanRESTAPI
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Job Description
Role Summary
We are looking for a QA Analyst with experience in Contact Centre platforms, focusing on testing customer interaction flows, IVR, and backend integrations.
Must Have
- Proven experience as a QA Analyst in Contact Centre environments
- Hands-on experience with Genesys platforms and/or IVR call flows and routing logic
- Experience with functional, regression, and UAT testing
- Understanding of contact centre integrations and data flows
Nice to Have
- Cyara Automation
- API testing experience (Postman / REST) and Automation exposure (Selenium, Cypress, or similar)
- Experience with cloud-based contact centre solutions
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