Role Overview
UniSysTech Consulting is hiring a mid-level QA Engineer, Contact Center. This is a contract hybrid role, based in CA. Part of UniSysTech Consulting's Backend hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Summary
We are looking for a QA Analyst with experience in Contact Centre platforms, focusing on testing customer interaction flows, IVR, and backend integrations. This is a consulting job and the client is one of the major banks.
Work Model: Hybrid – 2 days onsite in Toronto
Must Have
- Proven experience as a QA Analyst in Contact Centre environments
- Hands‑on automation experience in IVR/Contact Centre environments, ideally using tools such as Cyara, Playwright, or Selenium
- Experience with functional, regression, and UAT testing
- Understanding of contact centre integrations and data flows
Nice to Have
- API testing experience (Postman / REST)
- Experience with cloud-based contact centre solutions
Frequently Asked Questions
How do I apply for the QA Engineer, Contact Center position at UniSysTech Consulting?
Use the Apply button above to submit your application directly to UniSysTech Consulting. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the QA Engineer, Contact Center role at UniSysTech Consulting remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a QA Engineer, Contact Center at UniSysTech Consulting earn?
UniSysTech Consulting has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the QA Engineer, Contact Center role at UniSysTech Consulting posted?
This role was posted on April 13, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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