Service Desk Analyst

• *WILL NOT ACCEPT APPLICANTS FROM CONSULTING FIRMS**

Location: Silver Spring, MD

Type: Contract-to-Hire

Schedule: On-site 4 days/week

About the Team: Join a well-established organization that supports a high-volume end-user environment with a strong focus on service, stability, and day-to-day operational excellence. You’ll be part of a team that keeps employees productive and connected.

What You’ll Do:

• Provide frontline desktop and end-user support for hardware, software, and basic network-related issues
• Troubleshoot workstation performance, connectivity, and access problems in a fast-paced support setting
• Manage and prioritize a help desk ticket queue, ensuring timely issue resolution and strong user communication
• Support password resets, account unlocks, and other common access requests
• Assist with PC setup, software installation, upgrades, and ongoing maintenance
• Partner with internal teams to resolve escalated technical issues and improve the user experience

Core Tech & Skills:

• Desktop support / PC troubleshooting
• Hardware and software installation
• Help desk ticketing systems
• Microsoft Office
• User account support and password management
• Basic networking knowledge
• End-user support communication
• Workstation and server connectivity fundamentals

Why It’s Great:

• Strong entry point into a growing IT support environment
• Opportunity to build hands-on infrastructure and end-user support experience
• Clear path toward longer-term growth through contract-to-hire potential

Pay: $28.00 - $30.00 per hour

Work Location: In person