Role Overview
Turn2Partners is hiring a mid-level Service Desk Analyst. This is a contract role in Silver Spring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- *WILL NOT ACCEPT APPLICANTS FROM CONSULTING FIRMS**
Location: Silver Spring, MD
Type: Contract-to-Hire
Schedule: On-site 4 days/week
About the Team: Join a well-established organization that supports a high-volume end-user environment with a strong focus on service, stability, and day-to-day operational excellence. You’ll be part of a team that keeps employees productive and connected.
What You’ll Do:
- Provide frontline desktop and end-user support for hardware, software, and basic network-related issues
- Troubleshoot workstation performance, connectivity, and access problems in a fast-paced support setting
- Manage and prioritize a help desk ticket queue, ensuring timely issue resolution and strong user communication
- Support password resets, account unlocks, and other common access requests
- Assist with PC setup, software installation, upgrades, and ongoing maintenance
- Partner with internal teams to resolve escalated technical issues and improve the user experience
Core Tech & Skills:
- Desktop support / PC troubleshooting
- Hardware and software installation
- Help desk ticketing systems
- Microsoft Office
- User account support and password management
- Basic networking knowledge
- End-user support communication
- Workstation and server connectivity fundamentals
Why It’s Great:
- Strong entry point into a growing IT support environment
- Opportunity to build hands-on infrastructure and end-user support experience
- Clear path toward longer-term growth through contract-to-hire potential
Pay: $28.00 - $30.00 per hour
Work Location: In person
Frequently Asked Questions
How do I apply for the Service Desk Analyst position at Turn2Partners?
Use the Apply button above to submit your application directly to Turn2Partners. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Analyst position at Turn2Partners located?
This position is based in Silver Spring. Turn2Partners has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Analyst at Turn2Partners earn?
Turn2Partners has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Analyst role at Turn2Partners posted?
This role was posted on March 13, 2026 (87 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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