Community and Family Services Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: ACCOUNTABILITIES: Food Bank Assist with conducting intake services, client assessment to determine immediate needs and supports required by the client. Assist other food bank staff with pick-ups of food/toy donations from community donors. Aid with processing, unloading, documenting, sorting, reorganizing, and re-stocking food and toy donations for the Family Services program and assist with preparing donated items for distribution. Maintain food bank stock, cleanliness, tidiness, and organization of food bank area; assist with food drives as needed. Arrange for the proper disposal of items received but not usable in the food bank. Camp Support May provide supervision of children both to and from camp. Administration Maintain written records, logs of activities, including activity reports and statistical information. Maintain accurate records of client information in Link2Feed and on The Salvation Army’s computer system while maintaining confidentiality. Follow direction on the compliance and adherence to Operating Policies and Procedures (e.g., gift cards, vouchers, etc.). Health and Safety Adherence to all health and safety standards. Assist with ensuring that the Food Bank is maintained in organization, appearance, maintenance, cleanliness, and safety as recommended by Public Health etc. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Perform other related duties as required. Perform other related duties as required. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None Internal: Corps Officer, supervisor(s), staff, volunteers. Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training as required. External: Community, clients, and community social service agencies. MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY: This position reports directly to the Community Ministries Coordinator or designate. This position has no direct reports. FINANCIAL AND MATERIALS MANAGEMENT Handle grocery store cards. Oversee food bank materials management such as donations/product flow and distribution of same. WORKING CONDITIONS: This is a temporary part-time position based on 30 hours per week. Schedule may vary according to requirements of responsibilities – with occasional evening and weekend work. The Supervisor will set the hours of work and work schedule. The working conditions are such that in order to meet the operational needs of the job some flexibility is required as it relates to hours of work. The working environment is typically in the office, food bank in generally agreeable conditions. Be able to lift/move up to 30 pounds. This job requires reaching, bending and stooping frequently; working in a standing position for periods of time. Will be required to wear Salvation Army branded clothing provided by the employer. Travel is associated with this position. Note: Required to use a program vehicle where applicable. Normal hours of work: scheduled as per hours of operation Monday to Friday, between the hours of 8:00 a.m. to 4:30 p.m. This includes a ½ hour unpaid meal break each day. The hours of work and hours of operation are subject to review as required. CONDITIONS OF EMPLOYMENT: Submit as required a Police Record Check (vulnerable sector check) that is acceptable to The Salvation Army in its sole discretion. This position is funded in part through the Canada Summer Jobs Program and the following represents the applicant criteria:    aged 15 to 30 years at the beginning of the employment period;  be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; a valid Social Insurance Number; be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.  International students are not eligible participants.  International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a visitor visa, youth visa or work visa are ineligible An ongoing condition of employment is the ability to maintain immigration status to legally remain and work in Canada which is supported by valid immigration documents.    The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct. Education, Qualifications and Certifications: Enrolled in Post Secondary Community College or University program. Experience and Skilled Knowledge Knowledge of barriers confronted by people who are disenfranchised, including, but not limited to people living in poverty, with mental health concerns, addictions and/or experiencing homelessness. Knowledge of community-based resources and experience networking with community based agencies. Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required. Skills and Capabilities: Self-motivated and disciplined. Demonstrate a high level of integrity and good judgment. Good computer skills and experience using Microsoft Office Suite. Ability to exercise diplomacy, tact, and compassion. Ability to work independently as well as part of a team with minimal supervision in a multi-faceted environment. Demonstrated patience and compassion to work with challenging and/or emotionally dependent individuals. Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision. Exhibit good listening skills and strong oral and written communication skills. Excellent interpersonal skills, integrity, and adaptability. Strong sense of integrity and confidentiality with professional ethics. Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible. Attention to detail, problem solving and analytical skills. Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search. Ability and willingness to provide a valid Safe Food Handlers Certification. Non-Violent Crisis Intervention Certificate preferred. Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Compensation: The target hiring range for this position is $17.60 to $19.85 with a maximum of $23.82. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.