Customer Success Manager

Customer Success Manager Company Profile: At Truww, we are building the world's most trusted & customer-centric home interiors brand. By organizing an otherwise unorganized home interiors industry, which includes designers, carpenters, installers, etc. we deliver a delightful and hassle-free experience to new homeowners, with highly predictable costs, timelines, and quality. Thanks to our tech-empowered teams, who are committed to delivering efficiency at every step.

Today, Truww operates from Bangalore and is aggressively planning to expand to other cities as well.

Work Location: Bangalore, as designated by the Management Responsibilities: Build strong long-term relationships with customers by staying in constant communication and effectively resolving issues with alternate solutions tailored to individual needs. Sustaining business growth and profitability by maximising value Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our service, issues are resolved proactively and customer goals are met. Analysing customer data and promoting value through customer experience Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer lifecycle.

Identify and prioritise updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of the process. Review customer complaints and concerns and seek to improve the customer experience Post sales service work- Ensuring service requests are met and closing tickets within mentioned TAT by effectively giving a resolution to clients by liaising with different teams.

Requirements and skills: Bachelor's degree and 1-3 years of experience in a customer- facing role, such as Customer Success, Customer Support or Account Management. Excellent written, verbal, presentation and phone communication skills, with ability to adapt conversations. Confident, high energy, self-motivated and a true team player.

Experience working with brand image and promoting value through customer experience Well-organised, with a high attention to detail and ability to prioritise. Exceptional ability to communicate and foster positive business relationships Added technical interiors and execution knowledge would be helpful Working Days: Monday- Saturday ( Sunday week off ) Work Timing: 10:30AM to 7:30PM