Front Desk Manager pre -sales

Front Desk Manager (Pre-Sales)

Location:GURGAON

Employment Type: Full-time

Department: Front Office / Pre-Sales / Customer Experience

About the Role

We are looking for a proactive, customer-focused, and highly organized Front Desk Manager (Pre-Sales) to join our team. As the first point of contact for clients, you will play a critical role in delivering an exceptional customer experience while supporting business growth through lead management, appointment coordination, and local marketing initiatives.

The ideal candidate will have strong communication skills, a passion for customer service, and experience in front office operations combined with pre-sales or lead generation responsibilities.

Key ResponsibilitiesFront Desk & Customer Experience

• Welcome clients and visitors with a warm, professional, and personalized approach.
• Manage daily front desk operations, ensuring a seamless client experience.
• Handle incoming calls, emails, WhatsApp inquiries, and walk-in clients professionally.
• Schedule, confirm, and coordinate appointments with the Sales Advisors and clinic team.
• Provide accurate information regarding services, treatments, pricing, and appointment availability.
• Maintain a clean, organized, and professional reception area in accordance with company standards.
• Ensure all front office activities comply with company policies and brand guidelines.

Lead Management & Pre-Sales

• Manage incoming leads from multiple channels and ensure timely follow-up.
• Qualify leads and coordinate appointments to maximize consultation conversions.
• Support the sales team in achieving daily, weekly, and monthly consultation targets.
• Maintain and update lead data in the CRM system.
• Follow up with prospective clients to improve appointment attendance and conversion rates.
• Build positive relationships with prospective and existing clients to enhance customer retention.

Business Development & Marketing Support

• Assist in generating new business opportunities through referrals, local partnerships, events, and community engagement.
• Support in-clinic promotional campaigns, referral programs, and local marketing initiatives.
• Coordinate with the Studio Manager and Sales team to execute lead generation activities.
• Encourage client referrals and maintain strong customer engagement.

Operations & Reporting

• Prepare daily, weekly, and monthly reports on footfall, appointments, lead conversions, and customer feedback.
• Monitor front office performance and ensure smooth day-to-day operations.
• Coordinate staff schedules and maintain workflow efficiency (where applicable).
• Ensure compliance with hygiene, safety, and operational standards.
• Collect customer feedback and work with management to improve the client experience.

Required Qualifications

• Bachelor's degree in any discipline (Preferred).
• 3–7 years of experience in Front Office, Pre-Sales, Customer Service, Hospitality, Healthcare, Beauty, Wellness, or Retail.
• Experience in lead generation, customer engagement, or appointment-based sales will be preferred.
• Strong communication and interpersonal skills.
• Excellent telephone etiquette and customer handling skills.
• Ability to multitask and work in a fast-paced environment.
• Good organizational and problem-solving abilities.
• Proficiency in Microsoft Office and CRM software.

Preferred Candidate Profile

• Experience in clinics, healthcare, aesthetics, wellness, salons, hospitality, or premium customer service environments.
• Fluent in English, Hindi, and at least one regional language (preferred based on location).
• Professional appearance with a customer-first attitude.
• Self-motivated, target-oriented, and capable of handling multiple responsibilities.
• Strong attention to detail and commitment to delivering an exceptional client experience.

Preferred Skills

• Front Office Management
• Pre-Sales
• Lead Generation
• Customer Relationship Management (CRM)
• Appointment Scheduling
• Customer Service
• Business Development
• Sales Coordination
• Communication Skills
• Team Coordination
• Reporting & Documentation
• Microsoft Office

Why Join Us?

• Competitive Salary + Performance Incentives
• Career Growth Opportunities
• Professional and Collaborative Work Environment
• Comprehensive Training & Development
• Opportunity to work with a fast-growing premium brand

Job Type: Full-time

Schedule: Day Shift

Education: Bachelor's Degree (Preferred)

Experience

• Front Office / Customer Service / Pre-Sales: 3+ years (Preferred)
• CRM & Appointment Management: Preferred

Pay: ₹40,000.00 - ₹45,000.00 per month

Experience

• SALES: 2 years (Preferred)

Work Location: In person