## Description

Summary: Serves as primary communication link between bus operators and supervisors, maintenance technicians, and first responder/emergency services

Essential Duties And Responsibilities

• Maintains appropriate radio/cell phone contact with Bus Operators on the job at all times during shift
• Answers incoming phone calls to provide customer service
• Transmits information to and from Bus Operators to support timely and safe travel along defined routs
• Assigns vehicles and ensures Bus Operators are properly equipped to being and end their routes by maintaining records of assigned vehicles, keys, inspection forms, manifests, etc
• Reviews all driver manifests for accuracy
• Inspects Bus Operator appearance at check-in to ensure individual compliance with standards of professionalism (grooming, uniform, readiness and ability to safely operate vehicle), and promptly notifies supervisor of any issues; prevents visibly impaired Bus Operators from driving pending supervisor decision
• Checks-in vehicles and all equipment issued to Bus Operators as they return at the end of shift
• Maintains a listing of buses out of service and remove when they are placed back in service
• Reviews pre and post trip inspection forms and notifies maintenance of needed repairs and/or maintenance
• Complete end of shift report and forward to maintenance with any repairs that are needed on the vehicles
• Records and notifies Bus Operators of schedule or route changes, special needs passengers, non-standard stops, and other changes or events affecting the assigned routes.
• Responds to Bus Operator requests for assistance from staff, and emergency assistance to police, fire, or ambulance personnel
• Communicates appropriately with Bus Operators and members of their chain of support. Notifies supervisor of tardy or absent drivers and requests replacement
• Monitors radio communications and responds quickly to requests for assistance; coordinates emergency assistance responders within and outside of Shore Transit
• Prepares written incident/accident reports on all events occurring within assigned shift
• Prepares next shift Bus Assignment and Sign In/Out sheets, manifests and fare sheet
• Ensures buses depart, run, and return on time; notifies supervisors of any issues or delays that occur
• Maintains a variety of records, including sign-in and out sheets, vehicle inspection reports, complaint forms, incident/accident reports, etc
• Assist Human Resources with distributing policy updates and collecting acknowledgement forms from Bus Operators
• Fold route schedules as needed, place schedules in correct locations
• Print route schedules as needed
• Monitor security cameras to ensure safety of employees, customers, vendors, visitors, etc
• Respond to requests for gate access; only allowed authorized individuals through the security gate
• Other Job Duties as assigned.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal

Customer Service

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Meets commitments

Interperso