Assistant Store Managers required

Assistant Store Manager Location: Traya is an direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hairloss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Our unique platform diagnoses the patient’s hair & health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.

The Assistant Store Manager plays a key role ensuring smooth day to day operations at Clinic/ store, supporting the store manager in delivering excellent customer experiences driving product understanding and maintaining the clinics operation excellence.

Customer experience: Help resolve any customer concern or queries, related to treatment, appointment or products

Support in conducting scalp test or consultation where required

Clinic Operations:

Monitor daily store opening / closing activities

Ensure the clinic is clean. Sales and Product Support:

Support the coaching team in explaining treatment kits

Up-sale or recommend suitable products based on customer history

Help with the kit making and App onboarding, wherever needed

Coordinates with doctors, coaches and backend team, to ensure seamless clinic functioning

Maintain shift rosters and ensure timely updates are shared

Track footfall and daily sheet and maintain MIS reports

Ensure Accurate inventory management from receipt to usage

Race any requirements for stock replenishment or support material

Bachelor’s degree in any fields preferred

~1-3 years of experience in customer facing roles (retails, wellness, Healthcare ) preferred

~ Basic knowledge of excel, google office sheets

~ Comfortable with tech-based processes (Apps Usage and CRM Tools )