Customer Success Manager | Global D2C Beauty Brand | Gurgaon (On-site)

🚀 Hiring: Customer Success Manager | Global D2C Beauty Brand | Gurgaon (On-site)

We’re hiring a high-impact Customer Success Manager to lead and scale global customer experience for a fast-growing international D2C beauty brand (Swedish origin) with a strong global customer base.

This is a leadership role where you will directly influence customer experience, retention, and revenue.

📍 Location: Gurgaon (In-person | IST hours)

🔥 What You’ll Own

• Lead global customer support operations (Email, Chat, Messaging)
• Manage & mentor a team of support agents (hands-on leadership)
• Optimize tools like Gorgias, Shopify, AfterShip
• Own claims, policies & compliance
• Drive automation & AI-led CX improvements
• Contribute to revenue via support-led upsell/cross-sell
• Act as a key leader for the India office

🎯 Who You Are

• Strong E-commerce/D2C background with global exposure
• Proven team management experience
• Hands-on, execution-driven mindset (startup agility)
• Experience with CX tools & automation
• Looking for a long-term, high-ownership role

⚡ Why This Role

• Work with a global brand (Europe + international markets)
• Opportunity to build and scale Customer Success in India
• High visibility role with direct business impact