Customer Success Manager Global D2C Beauty Brand Gurgaon (On-site)
Hey Recruiting AgencyRole Overview
Hey Recruiting Agency is hiring a mid-level Customer Success Manager Global D2C Beauty Brand Gurgaon (On-site). This is a full-time role in Gurugram. Part of Hey Recruiting Agency's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
🚀 Hiring: Customer Success Manager | Global D2C Beauty Brand | Gurgaon (On-site)
We’re hiring a high-impact Customer Success Manager to lead and scale global customer experience for a fast-growing international D2C beauty brand (Swedish origin) with a strong global customer base.
This is a leadership role where you will directly influence customer experience, retention, and revenue.
📍 Location: Gurgaon (In-person | IST hours)
🔥 What You’ll Own
- Lead global customer support operations (Email, Chat, Messaging)
- Manage & mentor a team of support agents (hands-on leadership)
- Optimize tools like Gorgias, Shopify, AfterShip
- Own claims, policies & compliance
- Drive automation & AI-led CX improvements
- Contribute to revenue via support-led upsell/cross-sell
- Act as a key leader for the India office
🎯 Who You Are
- Strong E-commerce/D2C background with global exposure
- Proven team management experience
- Hands-on, execution-driven mindset (startup agility)
- Experience with CX tools & automation
- Looking for a long-term, high-ownership role
⚡ Why This Role
- Work with a global brand (Europe + international markets)
- Opportunity to build and scale Customer Success in India
- High visibility role with direct business impact
Frequently Asked Questions
How do I apply for the Customer Success Manager Global D2C Beauty Brand Gurgaon (On-site) position at Hey Recruiting Agency?
Use the Apply button above to submit your application directly to Hey Recruiting Agency. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager Global D2C Beauty Brand Gurgaon (On-site) position at Hey Recruiting Agency located?
This position is based in Gurugram. Hey Recruiting Agency has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager Global D2C Beauty Brand Gurgaon (On-site) at Hey Recruiting Agency earn?
Hey Recruiting Agency has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager Global D2C Beauty Brand Gurgaon (On-site) role at Hey Recruiting Agency posted?
This role was posted on April 27, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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