Technical Support Specialist

Job Title: Tech Support Specialist II

Location: Reston, VA (Onsite)

Duration: 3+ Months Contract with possible Extension

Experience Required:

• Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers.
• Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues.
• Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades.
• Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.