Role Overview
TP is hiring a Technical Support Team Lead - Voice - Telecom. This is a full-time role in Madhavaram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Technical Voice Support – Team Lead
Company: Teleperformance
Location: Hyderabad
Process: Telecom – Technical Voice Support
Role Overview
We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.
Key Responsibilities
- Lead, manage, and motivate a team of Technical Voice Support Executives/Associates
- Handle team performance, productivity, and adherence to SLAs/KPIs
- Provide real-time support, coaching, and feedback to team members
- Manage escalations and ensure timely resolution of technical issues
- Monitor call quality and compliance as per process standards
- Conduct team huddles, performance reviews, and training refreshers
- Coordinate with Quality, Training, and Operations teams
- Prepare and share daily/weekly performance reports
- Ensure high customer satisfaction and process compliance
Eligibility Criteria
- Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)
- Strong experience in handling Executives or Associates
- Excellent communication and people management skills
- Good understanding of telecom technical support concepts
- Willingness to work in rotational shifts and rotational week-offs
- Immediate to 30 days' notice period only
- Ready to work from Hyderabad location
Education
- Graduate / Undergraduate (as per Teleperformance hiring norms)
Compensation
- Maximum Budget: Up to ₹7 LPA (Based on experience & interview performance)
Work Schedule
- Rotational Shifts
- Rotational Weekly Offs
Joining Timeline
- Immediate joiners to candidates with up to 30 days' notice period only
If you're from Telecom process, please do share below details with attaching you're resume to this email id: vemu.raj@teleperformancedibs.com
Name
Number
Domain Handled
Qualification
Current Organisation
Current Designation
Notice Period
Overall Experience
Relevant Experience
Current CTC
Expected CTC
Current Location
Preferred Location
Open to relocate
Regards,
Charlie HR
vemu.raj@teleperformancedibs.com
Frequently Asked Questions
How do I apply for the Technical Support Team Lead - Voice - Telecom position at TP?
Use the Apply button above to submit your application directly to TP. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Team Lead - Voice - Telecom position at TP located?
This position is based in Madhavaram. TP has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Team Lead - Voice - Telecom at TP earn?
TP has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Team Lead - Voice - Telecom role at TP posted?
This role was posted on April 7, 2026 (70 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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