Customs Brokerage Customer Service Representative
Total Customs ServicesRole Overview
Total Customs Services is hiring a mid-level Customs Brokerage Customer Service Representative. This is a full-time role in Mississauga. The posted range is $45k to $50k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Name: TCS Total Customs Services Inc. (https://totalcustoms.ca/)
Work Location: 7-1520 Trinity Drive, Mississauga, Ontario, L5T1N9
Position: Customs Consultant / Entry Rep
Annual salary: $45,000 - $50,000 annually (75 hours bi-weekly)
Start Date: As soon as possible
Duration: Permanent employment, full time
Number of hours per week: 37.5 hours per week (Full-time). Monday to Friday from 8:30am to 5pm with one hour break for lunch.
Overtime
· The position comes with overtime and afterhours work. The Employee is entitled to overtime rates for these hours worked in accordance with the Employment Standards Act (ESA).
Company Profile
TCS was founded in 2009 with a mission to change the way importers and exporters interact with their customs and logistics providers. In an industry full of call centers TCS aims to eliminate the noise and confusion with a single point of contact - our Canadian-based concierge customs and logistics specialists.
Responsibilities
· Prepare and process import and export customs declarations and other forms on behalf of clients
· Arrange for payment of duties, taxes, storage and transportation of imported goods
· Quote duty and tax rates on commodities
· Advise clients on export and import restrictions
· Advise clients on tariff system
· Advise clients on insurance requirements and other custom related matters
Requirements and Working Conditions
Qualifications
Experience
· Two (2) years to less than three (3) years
Specialization
· Computer and technology knowledge
o MS Excel
o MS Outlook
o MS Word
· Custom broker specialization
o Refund and drawbacks
o Tariffs
o Commodities
Education & background
· College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Languages
· English or French
Additional information
· Valid driver’s licence required
· Work under pressure
· Attention to detail
· Overtime required
Benefits
Health benefits
· Dental plan
· Disability benefits
· Health care plan
· Vision care benefits
Long term benefits
· Deferred profit-sharing plan (DPSP)
· Group insurance benefits
Other benefits
· Learning/training paid by employer
· Paid time off (volunteering or personal days)
Vacation: 2weeks of paid vacation after 1 year of work.
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Ability to commute/relocate:
- Mississauga, ON L5T 1N9: reliably commute or plan to relocate before starting work (required)
Experience
- Customs Rater: 2 years (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Customs Brokerage Customer Service Representative position at Total Customs Services?
Use the Apply button above to submit your application directly to Total Customs Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customs Brokerage Customer Service Representative position at Total Customs Services located?
This position is based in Mississauga. Total Customs Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Customs Brokerage Customer Service Representative role at Total Customs Services pay?
Total Customs Services has posted a compensation range of $45k to $50k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Customs Brokerage Customer Service Representative role at Total Customs Services posted?
This role was posted on April 29, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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