Tier 2/3 Technical Support Specialist

Full Timemid

Norman, Oklahoma, USPosted Yesterday

Role Overview

Titan Professional Resources is hiring a mid-level Tier 2/3 Technical Support Specialist. This is a full-time role in Norman. Part of Titan Professional Resources's Security hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Security roles is $80k-$122k (based on 136 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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AWSAzureORBenefitsOnboardingIPTechnicalSupport

Job Description

We are seeking an experienced Technical Support Specialist (Tier 3) to join a growing organization in the OKC area. This role is ideal for a skilled IT professional who thrives in a fast-paced environment and enjoys solving complex technical challenges while supporting a stable and expanding infrastructure.

Key Responsibilities

Resolve escalated technical issues and support complex infrastructure environments
Perform root cause analysis and implement long-term solutions
Manage and support Windows Server, Active Directory, Microsoft 365, and virtualization platforms (e.g., Hyper-V)
Configure and maintain network infrastructure, including firewalls, switches, and VPNs
Assist with onboarding new clients and deploying IT solutions
Document technical procedures, solutions, and best practices
Collaborate with vendors and third-party providers to resolve issues
Participate in an on-call rotation and respond to critical after-hours incidents
Mentor junior team members and contribute to internal knowledge sharing

Qualifications

Proven experience in IT support and infrastructure management
Experience with Microsoft 365 cloud services (Entra, Purview) and platforms such as Azure or AWS
Strong knowledge of networking concepts (TCP/IP, VLANs, VPNs, firewalls)
Experience with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne)
Excellent troubleshooting, communication, and customer service skills
Relevant certifications (CompTIA Network+, Security+, Microsoft) are a plus

#Ind1

Pay: From $35.00 per hour

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

About Titan Professional Resources

Titan Professional Resources

titanprojobs.com

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All open roles at Titan Professional Resources Visit website

Frequently Asked Questions

How do I apply for the Tier 2/3 Technical Support Specialist position at Titan Professional Resources?

Use the Apply button above to submit your application directly to Titan Professional Resources. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Tier 2/3 Technical Support Specialist position at Titan Professional Resources located?

This position is based in Norman. Titan Professional Resources has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Tier 2/3 Technical Support Specialist at Titan Professional Resources earn?

Titan Professional Resources has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Tier 2/3 Technical Support Specialist role at Titan Professional Resources posted?

This role was posted on June 24, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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