Role Overview
Titan is hiring a mid-level Customer Experience Manager. This is a full-time role in Bengaluru. Part of Titan's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Requirements
The Client Retention & CX role is responsible for enabling the delivery of repeat business for Zoya (300 Cr in FY27) across India by building a deep understanding of clients through an N=1 approach, planning and driving interventions through boutiques or centrally to enhance stickiness and provide insights to category and marketing teams resulting in lower dormancy and higher winback. The role also requires personally meeting the top tier consumers (5% of base) and represent the brand at boutique events and key occasions. The right candidate will be passionate about personalisation
Customer Experience: The role will also be the voice of Zoya’s clients at corporate office and will identify key opportunities to delight or key challenges to overcome to improve client experience by influencing people and process. A consumer enthusiast who can zoom in to each consumer and zoom out for actionability at scale with the ability to influence multiple teams for impact.
Work Experience
Behavioural Skills
- Drive for Results
- Clientelling
- Influence for Impact
- Attention to Detail
Knowledge
- Retail Experience in Luxury / Fashion Lifestyle
- Business Acumen
- Vendor management
Frequently Asked Questions
How do I apply for the Customer Experience Manager position at Titan?
Use the Apply button above to submit your application directly to Titan. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Experience Manager position at Titan located?
This position is based in Bengaluru. Titan has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Experience Manager at Titan earn?
Titan has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Experience Manager role at Titan posted?
This role was posted on April 28, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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