The Voice Customer Support Executive will handle inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing information about products or services. This role ensures high customer satisfaction while following company protocols and maintaining accurate records.

Key Responsibilities:

• Respond to customer queries via phone in a polite, professional, and timely manner.
• Resolve customer complaints, issues, and requests efficiently.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Escalate unresolved issues to higher-level support or relevant departments.
• Follow company guidelines and service standards during all interactions.
• Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction score, and resolution rate.
• Assist in outbound calls for follow-ups, surveys, or support notifications (if required).

Qualifications & Skills Required:

• Education: 12th pass or Graduate (any discipline)
• Experience: Freshers can apply; 0–2 years preferred in BPO / Customer Service
• Communication Skills: Excellent verbal communication in Hindi; English is a plus
• Computer Skills: Basic knowledge of MS Office, CRM tools, or call logging software
• Soft Skills: Patience, empathy, problem-solving, adaptability, and professionalism
• Other: Comfortable working in shifts (day/night/rotational)
• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Please go through the FAQs to get all answers related to the given Voice & Non-Voice Customer Support Executive job

Can freshers or experienced candidates apply for this Voice & Non-Voice Customer Support Executive role?

Ans : Candidates who have All Education levels with 0-5 years of experience can apply for this Voice & Non-Voice Customer Support Executive role.

What is the salary and job type for this role?

Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹18,000-₹26,000 per month. This is a Full Time job.

What shift and timings does this job follow?

Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.

Do you need to visit the office for this job?

Ans : Yes, candidates need to visit the office and work from the location in Adarsh Nagar, Ujjain.

How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?

Ans : There are 25 vacancies for this Voice & Non-Voice Customer Support Executive role.

Is this job open for all genders?

Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.

What is the job location for this position?

Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Adarsh Nagar, Ujjain.

What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?

Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹26,000 per month. This is a Full Time job and has 25 openings.

Candidates can call HR for more info.