Position Title

IT Desk Side Support Engineer

Experience

2 to 3 Years (Relevant Experience)

Work Location

• Primary Site: Lower Parel
• Secondary Site: Kurla
• Travel Requirement: Candidate must be willing to travel between Lower Parel

and Kurla sites whenever required

Working Days

• 6 Working Days (as per business requirement)

Role Overview

We are seeking a confident, technically sound IT Desk Side Support Engineer with

excellent communication skills and a strong sense of ownership. The candidate will

provide desk-side and remote IT support, coordinate with multiple IT and security

teams, and interact professionally with senior stakeholders. A strong understanding of

IT security requirements and the ability to take immediate action on incidents is

essential.

Key Responsibilities

• Provide desk-side and remote IT support to onsite and remote users
• Be the single point of contact for users at senior and leadership levels
• Log, track, and resolve incidents and service requests using a ticketing tool
• Perform Incident Management and Service Request Management as per ITIL

practices

• Troubleshoot and resolve issues related to desktops, laptops, operating systems,

applications, peripherals, printers, and basic network connectivity

• Support users across multiple office locations, including traveling between

Lower Parel and Kurla sites as required

• Work closely with internal IT teams, including:

o SCCM Administration Team (software deployment, patching, OS issues)

o Network Team

o Wireless Team

o Backup / Endpoint Protection Teams

• Understand and comply with IT security policies and standards
• Identify security incidents and take immediate remedial actions
• Coordinate effectively with Information Security (Infosec) teams, including:

o Active Directory (AD) teams

o Messaging / Email teams

o Other security domain teams

• Ensure proper documentation, troubleshooting notes, and timely escalation of

issues

• Take complete ownership of assigned tickets until closure
• Meet SLA commitments and ensure high end-user satisfaction
• Actively contribute as a team player in daily IT operations

Required Skills & Competencies

Technical Skills

• Strong hands-on experience in desktop and laptop support
• Good knowledge of Windows OS, peripherals, and basic networking concepts
• Experience supporting remote users using remote support tools
• Hands-on experience with IT ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Sound understanding of Incident Management and Service Request

Management

• Awareness of endpoint security, IT security controls, and compliance

requirements

• Excellent troubleshooting and problem-solving skills

Soft Skills

• Excellent verbal and written communication skills
• Confident and professional approach while interacting with senior users
• Strong customer service and ownership mindset
• Ability to work independently and collaboratively in a team
• Proactive, responsible, and accountable attitude

Behavioural Expectations

• Security-conscious and process-driven approach
• Ability to handle pressure and prioritize tasks effectively
• Willingness to travel and support multiple sites
• Flexibility to work in a 6-day working environment

Preferred Qualifications

• Bachelor’s degree or equivalent in IT / Computer Science or related field
• ITIL certification or working knowledge (preferred

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person