Operations Manager-External Financial Institution Account (EFIA) Centre of Excellence

You will be working as an Operations Manager at Wells Fargo, where you will have the following responsibilities:

• Manage and develop specialized customer service and operations functional teams within the Operations area with complex and risk in the functional area.
• Develop strategies to enhance staffing processes and ensure specialized functions meet regulatory guidelines to support risk management and compliance.
• Engage with stakeholders and internal partners associated within the Operations area.
• Work independently on moderately complex issues and projects.
• Identify opportunities for process improvement and risk control development, escalating issues to more experienced management when necessary.
• Provide training, performance evaluation, and coaching to less experienced team members.
• Make decisions and resolve issues regarding resources, objectives, and operations of the functional area and team to meet business objectives.
• Interpret and develop policies and procedures for operational functions within the scope of responsibility.
• Take responsibility for budget and financial performance.
• Collaborate and influence professionals at all levels, including more experienced managers.
• Lead the team to achieve objectives.
• Manage the allocation of people and financial resources for Operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Qualifications Required:

• 4 years of Operations experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education.
• 2 years of leadership experience.

Desired Qualifications:

• Experience in the Banking domain.
• Experience within Cash Management Global Custodian, Broker-Dealer, Payments Investigations, or Network Management areas.
• People Management/Team Handling experience.
• Proficiency in developing PowerBI dashboards or any other Business Intelligence tools.
• Ability to drive efficiency.
• Detailed knowledge of SWIFT, Cash Management Products, and clearing and settlement practices.
• Experience in provider service due diligence and monitoring.
• Strong communication and presentation skills.
• Understanding of regional regulatory landscape and compliance background.
• Project management experience.
• Excellent analytical skills and problem-solving abilities.
• Highly motivated, energetic self-starter with ownership of assignments.

In addition to the job responsibilities and qualifications, Wells Fargo values equal opportunity and maintains a strong customer relationship while focusing on risk mitigation and compliance-driven culture. All employees are expected to execute risk programs effectively and adhere to applicable policies and procedures.

Please note the job posting end date is 30 Jan 2026. Wells Fargo is an equal opportunity employer, and applications from all qualified candidates are encouraged. Accommodation for applicants with disabilities is available upon request during the recruitment process. Wells Fargo maintains a drug-free workplace and requires candidates to represent their own experiences during the recruiting and hiring process. You will be working as an Operations Manager at Wells Fargo, where you will have the following responsibilities:

• Manage and develop specialized customer service and operations functional teams within the Operations area with complex and risk in the functional area.
• Develop strategies to enhance staffing processes and ensure specialized functions meet regulatory guidelines to support risk management and compliance.
• Engage with stakeholders and internal partners associated within the Operations area.
• Work independently on moderately complex issues and projects.
• Identify opportunities for process improvement and risk control development, escalating issues to more experienced management when necessary.
• Provide training, performance evaluation, and coaching to less experienced team members.
• Make decisions and resolve issues regarding resources, objectives, and operations of the functional area and team to meet business objectives.
• Interpret and develop policies and procedures for operational functions within the scope of responsibility.
• Take responsibility for budget and financial performance.
• Collaborate and influence professionals at all levels, including more experienced managers.
• Lead the team to achieve objectives.
• Manage the allocation of people and financial resources for Operations.
• Mentor and guide talent development of direct reports and assist in hiring talent.

Qualifications Required:

• 4 years of Operations experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education.
• 2 years of leadership experience.

Desired Qualifications:

• Experience in the Banking domain.
• Experience within Cash Management Global Custodian, Broker-Dealer, Payments Investigations, or Network Management areas.
• People Management/Te