Customer Service Agent - Summer Student

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Job Summary

Performs standard clerical and customer service duties such as answering incoming inquiries, managing appointment calendars and filing. In addition, the customer Service agent looks after store cleanliness and tidiness, assisting marketing and promotions activities, packing and delivering packages.

Accountabilities

The incumbent is responsible for the following job duties:

• Obtain customers’ names, addresses and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Check inventory records to determine availability of requested merchandise.
• File copies of orders received, or post orders on records.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Adjust inventory records to reflect product movement.
• Delivers or arranges pick up for larger packages.
• Assists with shipping and receiving including the sorting of inventory and the labeling of inventory dispensers and shelves, the receiving of incoming goods and preparation of outgoing packages.
• Processes air freight, and overnight deliveries; tracks shipments as necessary.
• Responds to various inquiries and requests from internal and external customers.
• May be required to provide coverage to other staff as required (i.e., cash out customers, shipping & receiving and driving).
• Participate with special events, orders, and projects.
• Other duties and special projects as assigned.

Experience and Skilled Knowledge Requirements

• More than three months but less than one year of prior related experience, including, clerical/reception/customer Service experience.
• Proficient use of Microsoft Office applications, Microsoft Outlook, and Windows 10 Operating System.
• Must possess excellent Microsoft Office Excel, Word, Power point and Office 360
• Must possess excellent time management and organizational skills
• Ability to handle difficult situations and conversations with tact and build solid, lasting relationships.
• Ability to think outside the box and handle unforeseen challenges related to event administration
• Be a strong, enthusiastic team player

To be eligible, the candidate must:

Be between 15 and 30 years of age at the beginning of the employment period and must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (please see CSJ website for further details).

This is a summer position with a start date of June 1, 2026, and an end date of August 21, 2026.

Compensation

The target hiring range for this position is $17.60 to $21.03 with a maximum of $25.23.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.