Bilingual Entry Level Customer Success Specialist

Position Description

As a Bilingual Customer Success Specialist, you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Primary Responsibilities

• Analyze software usage and provide feedback and solutions for ongoing and prospective business situations
• Improve operations, efficiencies, profits, and overall system use in making sure our customers are getting the most out of our software
• Participate in tradeshows/industry events
• Monitor individual workload and prioritize responsibilities
• Use of time for learning, growth, and development

Working Conditions

• To advise and support, requires core physical abilities
• Driving company vehicles and occasional airfare travel
• Sitting, walking, and standing throughout the workday
• Company paid overnight travel required – travel accommodations and overnight stays will be made by the company

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX, and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s degree, College diploma, or equivalent experience
• Must be bilingual in Canadian French and English
• Ability to travel, with overnight hotel stays, up to 50%
• Ability to travel to the United States for training when deemed appropriate
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Company car for business and personal use
• Working remotely with a laptop, and other provided home office equipment
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.