Certified Pharmacy Technician Call Center Representative
The Little ClinicRole Overview
The Little Clinic is hiring a mid-level Certified Pharmacy Technician Call Center Representative. This is a full-time role in Happy Valley. Part of The Little Clinic's Pharmacy hiring. The posted range is $45k to $56k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- High School Diploma or GED
- Pharmacy Technician Certification within two years of employment
- Must be 18 years of age
- Ability to work in a fast-paced environment
- Demonstrated ability to maintain confidentiality and protect sensitive information
Desired
- Any pharmacy experience
- Any call center experience- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Achieve and maintain productivity levels consistent with contact center standards
- Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
- Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
- Address patient inquiries received directly through PPS telephone number
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Support company health and wellness initiatives
- Review customer or client accounts, providing updates and information about billing, shipping, and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Frequently Asked Questions
How do I apply for the Certified Pharmacy Technician Call Center Representative position at The Little Clinic?
Use the Apply button above to submit your application directly to The Little Clinic. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Certified Pharmacy Technician Call Center Representative position at The Little Clinic located?
This position is based in Happy Valley. The Little Clinic has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Certified Pharmacy Technician Call Center Representative role at The Little Clinic pay?
The Little Clinic has posted a compensation range of $45k to $56k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Certified Pharmacy Technician Call Center Representative role at The Little Clinic posted?
This role was posted on May 16, 2026 (31 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start