Customer Care Representative

The Lake Dealerships is a three-store automotive dealership located in the heart of Lewistown. We have been family-owned and operated for over 30 years. We offer excellent compensation packages and benefits. Our employees have an average of over 10 years of experience here. This reflects the strong career opportunities and environment we offer.

We are seeking an energetic, enthusiastic, and customer-oriented person to join our Business Development Team at the Lake Auto Dealerships in Lewistown, PA. As a Customer Care Specialist, you will assist us in engaging with our past, current, and future customers via telephone, text, and email.

• Are you great with people?
• Do you enjoy staying busy and managing a high volume of customer interactions?
• Are you a natural conversationalist who can build rapport quickly?
• Comfortable in a professional and fast-paced environment?
• Do you know your way around a computer and the internet?

We want to hear from you if you answered yes to these questions!

THE ROLE YOU WILL PLAY:

• The Architect of First Impressions: You aren't just answering phones; you are the voice of Lake Auto. You will set the tone for the entire customer journey, turning curious shoppers into lifelong clients through high-energy, professional interactions.
• Master of the "Modern Sale": Today’s customers start their journey online. You will nurture inbound leads through phone, text, and email, guiding them through our proven follow-up process. Your goal is simple: build enough value and rapport to get them through our doors.
• The Multi-Channel Multi-Tasker: You’ll thrive in a fast-paced environment where no two hours are the same. You will be the central hub of communication, managing inquiries across multiple platforms with speed, accuracy, and a "can-do" attitude.
• Customer Advocate & Problem Solver: No two customers have the same needs. You’ll use your adaptability and active listening skills to provide tailored solutions, ensuring every person you speak with feels heard, valued, and prioritized.

WHO WE ARE SEEKING:

• The "Natural" Conversationalist: You’ve likely spent 1–2 years in retail, hospitality, or sales. You don't just "talk" to customers—ive you build rapport and make people feel like they’re chatting with a neighbor.
• Tech-Fluent: You don’t just "know your way around a computer." You are comfortable jumping between CRM software, text platforms, and email without missing a beat.
• Resilient & High-Energy: The automotive world moves fast and can be unpredictable. You have a positive attitude that doesn’t falter when the volume gets high or the day gets busy.
• A Professional Communicator: You know the difference between a casual text to a friend and a professional text to a client. Your written and verbal communication is sharp, clear, and engaging.
• Growth-Oriented: You aren't just looking for a "gig." You want a place where you can plant roots. Our team members stay for a decade because they enjoy our culture—we want someone who is looking for the same long-term fit.

Job Type: Full-time

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Shift:

• 10 hour shift, two per week (8am – 7pm)
• 8 hour shift, three per week (8am – 5pm)
• Monday through Friday

Two week schedule rotation:

• Week 1

Monday 8 – 5

Tuesday 8 – 7

Wedesday 8 – 5

Thursday 8 – 7

Friday 8 – 5

• Week 2

Monday 8 – 7

Tuesday 8 – 5

Wednesday 8 – 5

Thursday 8 – 5

Friday 8 – 7