Administrative Associate IV

Job Title

Administrative Associate IV

Agency

Texas A&M University

Department

Transportation Services

Proposed Minimum Salary

$19.27 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the Job

The Administrative Associate IV is responsible for assigning work requests to the appropriate staff member or student worker in an expeditious manner.  The Administrative Associate IV will also be responsible for answering the general Sustainable Transportation line and acting as the liaison between Sustainable Transportation and UPD with regards to information requests.

Essential Duties/Tasks

Manage Ticket Request System

• Performs intake and assignment of work requests as they flow in via Sustainable Transportation ticketing system.
• Ensures tickets are assigned in an expeditious manner and service requests are fulfilled.  
• Curates tickets to ensure they are addressed and closed.

Manage Office Phone Line

• Answers phone calls, takes messages, relays information and provides assistance following departmental guidelines.
• Ensures callers or messages are communicated to the right individuals in a timely manner.  

UPD Dispatch Liaison

• Contacts UPD when electric micromobility is impounded to provide detailed information of the devices in the event the device is reported stolen.

Other Duties

• Performs other duties as assigned.

What you need to know

Salary: $19.27 an hour

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Required Education and Experience

• High school graduation or any equivalent combination of education and experience.
• Four years of experience in administrative, clerical, ticket management, or general office work.

Preferred Qualifications

• Bachelor's degree.
• Ticket system management, and administrative experience.
• Working knowledge of the university layout and building locations/identifiers.
• Working knowledge of University SAP 24.01.99.M0.01 - Use of Personal Electric Vehicles and other Wheeled Forms of Transportation and Transportation Services micromobility regulations.
• Must have a valid driver’s license to operate motor vehicles and a good driving record or must have the ability to obtain State of Texas class “C” vehicle operator’s license within 30 days of employment.

Knowledge, Skills, and Abilities

• Knowledge of types of micromobility.
• Working knowledge of spreadsheet and word processing software programs.
• Keyboarding skills.
• Ability to identify work priorities.
• Good organization and time management skills.
• Adept at written, oral, and interpersonal communication.
• Customer-service oriented.
• Ability to multi-task and work cooperatively with others.

Other Requirements and Factors

• This position is security sensitive
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
• Transportation Services is committed to providing courteous, responsive, quality service to our customers by fostering a respectful, positive, and welcoming environment for all. Employees are responsible for the following: representing the department to internal and external customers by actively supporting Aggie Core Values; maintaining 100% “on time” compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies.
•  Persons in this position will be required to drive state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.